• Q: Do I really need to "eject" USB drives from my computer?

    A: Yes. Your computer caches data when working with USB drives in order to operate more efficiently and you can lose and corrupt data by not ejecting them properly.

  • Q: How can I protect myself from viruses and malware?

    A: Below are strategies you can implement to deter malware from your network. This is not the cure, you are never secure when using technology

    - Ensure computer OS, browsers, and vulnerable applications are patched and up to date
    - Don’t open unknown email attachments; Ensure that all attachments are scanned (If you did not expect any email attachments, don’t open)
    - Use complex unique passwords consisting of capital letters, numeric, special characters and symbols. Example don’t use 654321 or pass123 as password, use pass phrases easy to remember like “myD0g1sL0ud”
    - Don’t click unknown links or click URL from pop ups and email
    - Install reputable antivirus solution and ensure it is updated frequently
    - Train and evangelize on information security
    - Don’t use one password to access organizational and internet accounts, instead, Use different passwords for each account.

  • Q: How do I change my Windows Password?

    A: Press CTRL-ALT-DEL once logged into Windows and select "Change a Password..." from the options that come up

  • Q: My computer does not turn on, what do I do?

    A: First, make sure your monitor is turned on. (There is usually a blue or orange LED in front) Check to make sure that the power cord is plugged into the wall and that the outlet has power. If plugged into a power strip, check for an on off switch and make sure it's on. If not, check for a reset button on the strip.

  • Q: Should I connect to open/public WiFi networks?

    A: Unless you are using a VPN to encrypt your Internet traffic, it is generally a bad idea to use public wi-fi networks as all of the information traveling through it can be intercepted by a 3rd party.

  • Q: Should I just turn off my computer by pressing the power button?

    A: No. Always attempt to shut the system down through the operating system to avoid data loss.

  • Q: Should I turn my computer off at night?

    A: No, it is important to leave your system on at night. Many automated processes run at night such as virus scans and Windows updates.

  • Q: There is no display on the monitor, what do I do now?

    A: Make sure the computer is turned on. Try moving the mouse or pressing keys on the keyboard to see if this wakes the monitor from a sleep state. Check the cable connections on the back of the monitor to the back of the PC.

  • Q: What do I do if Windows fails to boot?

    A: Check to see if there is a USB thumb drive or other device (phone, etc) plugged into the computer. If so, unplug the device and reboot the computer.

  • Q: Where can I find out what my computer name is?

    A: Click on Start--->Control Panel and then System. Your computer name is listed on that page.

  • Q: Why are my files not saving to a network drive?

    A: Your network drive mapping may have disconnected or the server is not available. If you are able to reach other computers and the Internet, then the problem is most likely not on your system. Re-connect to disconnected drives by clicking on "My Computer" and clicking on any drive letters with a red X. If the server share is still working properly, these drives should reconnect at that point.